Terms and Conditions

Introduction

Welcome to Sofa Chair Hub. These Terms and Conditions govern your use of our website located at https://sofachairhub.in/ and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, you may not access our website or purchase products from us. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

Sofa Chair Hub operates as an e-commerce platform specializing in premium furniture including sofas, chairs, and related home furnishing products. Our commitment is to provide quality products and excellent customer service while ensuring a transparent and secure shopping experience for all our customers across India.

Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings ascribed to them below. Understanding these definitions will help you navigate our policies and ensure clear communication between all parties involved in transactions on our platform.

Products and Services

Sofa Chair Hub offers a comprehensive range of furniture products designed to enhance your living spaces. Our product catalog includes various categories of sofas including sectional sofas, recliner sofas, sofa cum beds, and designer sofas in multiple fabric and leather options. We also offer a wide selection of chairs including accent chairs, dining chairs, office chairs, recliners, and lounge chairs suited for both residential and commercial spaces.

We make every effort to display as accurately as possible the colors, dimensions, and features of our products. However, actual colors and dimensions may vary depending on your monitor screen and lighting conditions. We do not guarantee that your computer monitor's display of any color will be accurate. Product images are for illustration purposes only and may differ slightly from the actual product. All measurements provided are approximate and may vary by a small margin due to manufacturing processes.

Prices displayed on our website are inclusive of applicable taxes unless otherwise stated. We reserve the right to modify prices without prior notice. In case of a price change after an order has been placed, the customer will be notified and may choose to proceed with the new price or cancel the order. The Company reserves the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product information, or suspected fraud.

Orders and Payments

4.1 Order Placement

When you place an order through our website, you are making an offer to purchase the products in your cart. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any other reason we deem appropriate. Upon successful order placement, you will receive an order confirmation email containing details of your purchase.

4.2 Payment Methods

We accept various payment methods to ensure convenient shopping. These include credit cards (Visa, MasterCard, American Express, and RuPay), debit cards, net banking through major Indian banks, Unified Payments Interface (UPI), popular digital wallets, and Cash on Delivery (COD) where available. All online payments are processed through secure payment gateways that employ industry-standard encryption technology to protect your financial information. The Company does not store any credit card or banking details on its servers.

4.3 Pricing and Taxes

All prices displayed on our website are in Indian Rupees (INR) and include applicable Goods and Services Tax (GST). Shipping charges, if any, will be calculated and displayed at checkout based on your delivery location and the size or weight of the products ordered. We strive to keep our prices competitive and accurate; however, in case of any pricing errors on the website, we reserve the right to cancel orders and refund the payment made by the customer.

Shipping and Delivery

Sofa Chair Hub provides shipping services across India. Delivery timelines vary based on the product type, customization requirements, and delivery location. Standard delivery for in-stock items typically ranges from 7 to 21 business days depending on your location. Made-to-order or customized products may require additional manufacturing time, which will be communicated at the time of order placement or as specified on the product page.

For large furniture items such as sofas and recliners, we provide doorstep delivery and, where applicable, basic assembly services. Our delivery team will contact you prior to delivery to confirm your availability and provide an estimated delivery window. Please ensure that the delivery location is accessible and that there is adequate space for the product. The Company is not responsible for delays caused by incorrect delivery addresses, recipient unavailability, or accessibility issues at the delivery location.

Shipping charges are calculated based on the delivery pincode, product dimensions, and weight. Free shipping may be offered on select products or during promotional periods. Such offers will be clearly indicated on the website. Risk of loss and title for items purchased pass to you upon delivery to the carrier. We recommend inspecting products upon delivery and noting any visible damage on the delivery receipt before accepting the shipment.

Returns and Refunds

6.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may initiate a return within 7 days from the date of delivery for most products. Returned items must be in their original condition, unused, unwashed, and with all original tags and packaging intact. Customized or made-to-order products are not eligible for return unless they have manufacturing defects or were damaged during transit.

6.2 Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. Provide your order number, photographs of the damage or defect, and a brief description of the issue. We will arrange for a free pickup of the damaged product and either replace it with an identical item or issue a full refund based on your preference and product availability. Please do not attempt to repair or alter damaged products as this may void the return eligibility.

6.3 Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 to 10 business days and credited to the original payment method used during purchase. If you paid via Cash on Delivery, refunds will be processed to your bank account via NEFT or UPI, for which you will need to provide your bank account details. Shipping charges are non-refundable unless the return is due to a defect or damage caused during transit.

User Accounts

Creating an account on our website is optional but recommended for a better shopping experience. When you create an account, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately. We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or engage in fraudulent activities.

By creating an account, you agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We may refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion if we believe that your account information is inaccurate, incomplete, or violates these Terms and Conditions.

Warranties and Product Quality

All products sold through our website are covered by the manufacturer's warranty as specified on the product page or in the product documentation. Warranty periods and coverage vary by product and manufacturer. Generally, our furniture products come with a warranty ranging from 1 to 5 years covering manufacturing defects. The warranty does not cover damage caused by normal wear and tear, misuse, improper assembly, unauthorized repairs, modifications, accidents, or natural disasters.

To claim warranty service, please contact our customer support team with your order details and description of the issue. We will arrange for inspection and repair or replacement as applicable under the warranty terms. Any warranty claims must be accompanied by proof of purchase (order confirmation or invoice). The Company acts as a facilitator for warranty claims and the actual warranty service is provided by the respective manufacturer or authorized service centers.

Intellectual Property

The content, features, and functionality of this website, including but not limited to text, graphics, logos, images, software, and design elements, are the exclusive property of Sofa Chair Hub or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this website without our prior written consent.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. Unauthorized use of any materials on this website may violate copyright, trademark, and other applicable laws. We reserve all rights not expressly granted in these Terms and Conditions. By posting content on our website (such as reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content.

Limitation of Liability

To the maximum extent permitted by applicable law, Sofa Chair Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use or inability to use the service, any unauthorized access to or alteration of your transmissions or data, any statements or conduct of any third party on the service, or any other matter relating to the service.

Our total liability for any claim arising from or relating to your use of our website or products shall not exceed the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you. Nothing in these Terms and Conditions shall limit our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy. We collect information such as your name, contact details, delivery address, and payment information to process your orders and provide customer support.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, under strict confidentiality obligations.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms and Conditions, or the breach thereof, shall be subject to the exclusive jurisdiction of the competent courts in the city where the registered office of the Company is located. Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation and, if necessary, mediation.

In accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, customers have the right to file complaints with the appropriate consumer dispute redressal commission. The Company maintains a grievance redressal mechanism and has appointed a Grievance Officer whose contact details are provided below. We are committed to resolving all genuine complaints within a reasonable timeframe.

Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time at our sole discretion. Any changes will be effective immediately upon posting on our website. Your continued use of the website or service after the posting of revised Terms and Conditions means that you accept and agree to the changes. We encourage you to review these Terms and Conditions periodically for any changes. The date of the last revision is indicated at the top of this document.

If you do not agree to the modified Terms and Conditions, you should discontinue your use of our website and services. We may also change the content, features, and functions of the service at any time without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service.

Contact Information

For any questions, concerns, or complaints regarding these Terms and Conditions or your orders, please contact our customer support team. We are committed to providing prompt and helpful assistance to all our customers. You can reach us through the following channels: